Current News

November 2009

New Database Provides Clarity for Water Filter Services

Water Filter Services (WFS) is a premium provider of water filtration equipment to commercial and domestic markets in Australia. WFS source filters from USA manufacturers and Australian distributors to supply their large network of customers Australia wide. An important part of WFS business is servicing a network of installed residential water filters in suburban Melbourne.

"FileMaker Pro provides us with an easy to use system to manage the complexity of our filter servicing business. Tools such as servicing maps, custom designed templates and reports, and the ability to reference transaction history is a great improvement from our older Access database" cites John Wall Managing Director

Other FMP features used by WFS include:

• Single view of all services for customers in the field
• Intelligent scheduling mechanism that uses integration with Google Maps to book installations based on customer location - minimising technician travel time
• Product management including Bill Of Materials, Stock levels and automated Purchase Order creation
• Send SMS function allows the customer service team to send booking changes via SMS directly to technicians in the field

Click image to enlarge

"Insightful Systems provided a very good service to WFS by taking the complexity of our business and patiently working with us to provide a solution that is secure, integral and saves precious time."

Insightful Systems are based in Melbourne, Australia and specialise in the development of custom databases solutions using FileMaker Pro. To learn more about how Insightful Systems can help your business visit their website at www.insightfulsystems.com.au or speak with Shaun Cotter on 0419 324 385.